Course Objective

The objective of this course is to identify, develop and practice Customer Servicing Skills and Techniques enabling all staff to represent the Customer Promise effectively, whilst increasing individual ability to positively enhance the company image & develop long term customer relationships by ACHIEVING SERVICE EXCELLENCE

The Approach

There is consensus among top business leaders that success, in challenging times, will be controlled by those most expert at creating warm customer relationships.

The biggest challenge today is to find ways to keep customers happy. Beyond that is the absolute necessity of attracting new customers.

Headlines today constantly portray the need for universal strategy. The need to find ways to develop and sustain a comprehensive advantage. The need to provide quality products and personalised service.

Then there is the challenge to adapt to a rapidly changing market and ensure that the training given constantly reflects the changes.

This course has been specifically designed to take management personnel through every area of customer care, sales and management development.

Course Content

In this course, we address several key issues crucial to customer service success, including the following:

• Managing customer perception
• Optimising face to face time
• Professional telephone techniques
• Effective people management
• Staff training and development

Further Inquiry

Please contact us for information regarding the next open course event, or for information on corporate bookings.

Contact Form